whether you are here as a parent or a patient
we are here to support you
We love that you have decided to take the next step for yourself or your loved one and have booked your first appointment. We are excited that this is a new opportunity for healing and growth.
Our patient advocate team will be in contact with you prior to you or your child’s appointment to ensure your check in is fast and stress free. If you ever have questions leading up to your appointment, please do not hesitate to call our office at 406.702.2779
fax referral to 855.702.2523
Please have your provider fax the referral to 855-702-2523
Our patient advocate team will contact you to make sure we have you or your child’s referral and that it is ready to review prior to your appointment.
New patient paperwork
When you book your first appointment you will receive an Intake Form email that you will fill out prior to arriving.
If this paperwork is not completed prior to your evaluation, your therapist will not be able to see you so please reach out to our team if you do not receive this email.
Appointment confirmation
An appointment confirmation with date, time and our clinic’s contact information will be sent via email when you book. You will receive an appointment reminder the day before your appointment.
If you have any questions please call us at 406.702.2779. Please review our clinic’s cancellation policy.
appointment day
When you arrive we have a virtual front desk with capable and efficient patient advocate team members that are happy to check you in. We will review our welcome to practice folder at the beginning of your appointment.
You MUST bring a copy of your insurance card and your drivers license to your first
appointment if you are wanting to utilize your insurance for payment of services.
our virtual front desk
our DIGITAL experience
One of our biggest learning curves as a new clinic is our virtual desk. We understand, most Montanans love Montana just the way it is and don’t get us wrong, we do too. But part of adapting as a business in this economy is knowing where our money is well spent and a virtual desk is one way to put more of our resources into our incredible therapists, helps to make our clinic appointment fees competitive, give us the opportunity to be active in our community and turns the making of our hippotherapy clinic dream into a reality.
So while we understand that our virtual front desk may be different, our team, including our real life patient advocates strive to make every client’s experience positive, streamlined and stress free.
when you arrive
At Heart and Sole Therapy, we utilize a virtual front desk. This means that all of our front desk staff are virtual. When you arrive for each visit, you will be expected to check in at the virtual station.
live assistance
Our front desk is staffed from 8am-5pm Monday through Friday. At any time you can click the computer screen to “Call the
Receptionist” and our front desk staff will appear on screen.
Our front desk staff can print any related documents requested and may ask you to scan your paperwork for review.
scheduling and billing
Patients can book, reschedule, or cancel appointments.
Patients can make payments, review invoices, or ask billing-related questions. You are encouraged to ask questions and ask for clarification about services, policies, or
procedures. Please discuss these with your therapist or clinic staff.
front desk equipment
Please be respectful of our virtual front desk equipment including the computer and scanner. To ensure the smooth functioning and security of our office operations, please do not allow children to touch or play with this equipment while in the waiting area.
welcome to the practice
Our welcome to the practice folder that your therapist will review with you at your first appointment, serves multiple purposes, including providing essential information about our practice and values, and outlining what to expect during your initial visit and future visits.
Thank you for trusting us with your or your child’s care, we are honored to be apart of the journey. We encourage open communication and are here to answer any questions or address concerns as we work together. Our policies are designed to ensure a professional, respectful, and effective therapeutic relationship and environment.
Our Mission
Our mission at Heart & Sole Therapy is to provide a safe space for women, men and children to feel heard and seen. We are devoted to enhancing each individual's quality of life and ensuring that your needs are being addressed.
what to expect
personalized plans
At Heart and Sole Therapy, we customize your child’s or your care with resources that include but are not limited to home programs that are designed specifically for you or your child to achieve the desired outcomes in therapy.
We encourage open and honest communication on progress, challenges or if adjustments need to be made, if necessary.
missed appointments
Cancellation on appointments to reschedule at least a 24 hour notice. Please call our office for a makeup appointment by calling 406.702.2779. In an instance of cancellation, without 24 hours notice, we reserve the right to charge you a late cancellation fee.
In the instance of a no-show you will be charged a no show fee. Review this policy in your handbook for more information.
scheduling considerations
Patients can book, reschedule, or cancel appointments by calling our front desk team at 406.702.2779
Please review this policy in your handbook for more information on scheduling frequencies, durations and insurance authorizations. Our team works hard for you behind the scenes so you don’t have to.
Late arrivals /pick ups
We understand that unforeseen circumstances may occasionally delay your arrival for an appointment. Please review this policy in your handbook to ensure you or your child get the most out of the duration of appointments and overall treatment.
If you know you will be late, please call our office as soon possible. Do not text or email.
sick policy
To maintain a safe environment for everyone, please do not attend your appointment or bring your child to therapy if they:
1. Have a fever
2. Have tested positive for or been exposed to a contagious illness
3. Are experiencing contagious symptoms
You or your child are welcome to return when symptom/fever free for 24 hours
empowering space
At Heart and Sole Therapy, we are committed to fostering a welcoming, inclusive, and safe space for all individuals.
Please respect our waiting room space and toys, bathrooms and clinic’s private evaluation rooms so that we can ensure you and every individual gets the best experience.
WHAT We are doing in our community
We believe in supporting a healthy, strong, and active community. That’s why we are always looking for businesses, organizations and active community members to partner with and be apart of through sponsorships, support, and collaborative events.
WHAT We are doing in our community
We believe in supporting a healthy, strong, and active community. That’s why we are always looking for businesses, organizations and active community members to partner with and be apart of through sponsorships, support, and collaborative events.
what our clients are saying?
Britta Dalbey connected so well with my daughter and helped to evaluate her speech needs and develop and implement a treatment plan. I knew I wanted her to help with my son when we discovered he needed help with speech as well. She proved just as invaluable with him. We saw excellent results and my kids always looked forward to visits with Britta.
k. smith, review on facebook
We had Courtney for our son’s PT and she was phenomenal!! She went above and beyond explaining things for us. Answered every one of my worried texts. We saw improvement every single week with her exercises. I highly recommend her!!
s. zenter, review on facebook
We have been seeing Courtney for 3.5 years! We absolutely love her! We are so excited for her to open her own practice!
B. mccracken, review on facebook
Kelcy has helped my youngest son so much. She is so creative in getting him to engage with her and always has new ideas. I can’t recommend her enough. And to top it off she is so kind and understanding of the difficulties that can come with parenting! She is amazing!
k. meyer, review on facebook
Britta is an amazing speech therapist. She worked so hard with our son, and he loved every minute of it! Could not recommend her more highly.
b. brindle, review on facebook
Courtney is amazing! She is very understanding, listens, asks questions, and really gets up in your business, which is a good thing if you want a strong, respectable, and straight forward therapist. I felt extremely comfortable when telling her all about myself. She does not make you feel embarrassed or self-conscious at all. I would recommend. . .
